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Notes from the kitchen

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Operations

How a Total Compensation Text Reduced Turnover by 50% at Five Guys

95% of hourly employees never check their paystubs. We built a simple text message that shows them what they're actually earning โ€” and the results changed everything.

March 2026 ยท 6 min read
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Operations

How Five Guys Completed 2,000+ Performance Reviews in 6 Weeks with 2-Way Self Evaluations

What used to take more than five months became a six-week, high-participation review cycle across 14 states โ€” with employees finally seeing performance reviews as something done with them, not to them.

March 2026 ยท 6 min read
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Operations

How Conversey Reduced Frontline Scam Losses by 85%

As scam attempts kept hitting restaurant managers by phone, frontline awareness became the real control point. With direct messaging and repeated policy reinforcement, one Five Guys franchisee cut scam losses dramatically even while expanding past 100 stores.

March 2026 ยท 5 min read
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Community

1,000 Fundraisers Later: What We've Learned About Community and Burgers

Over a decade of helping schools, sports teams, and nonprofits raise money with Five Guys. The stories that keep us going.

January 2026 ยท 5 min read